Privacy, with clear boundaries.
This notice covers the Costmetra information website and enquiries sent to its support address. The audit platform is separate and is not publicly offered through this website.
Costmetra is a commercial brand operated by مؤسسة أصناف المستقبل (Future Assnaf Establishment) in the Kingdom of Saudi Arabia. The English rendering is explanatory; the Arabic legal name governs in the absence of an official English registration name. Commercial Registration No. 1010943174. Address: Khashm Al An District, Building 4565, Postal Code 14285, Riyadh, Kingdom of Saudi Arabia.
Last updated:
1. Scope and contact
This notice explains how information about visitors to the Costmetra information website and support or early-access enquiries is handled. Contact Costmetra at support@costmetra.com with questions about your information. This website does not register audit-platform accounts or accept document uploads.
2. Information we may process
If you email us voluntarily, we process your email address, message and information you choose to share, such as your name, organization or pilot needs. Do not include customer data, sensitive documents or passwords in an initial enquiry. When the website operates on public hosting, technical request information such as IP addresses, browser details, requested pages and security logs may be processed as needed to deliver and protect it.
3. Purposes and legal basis
We use enquiry information to respond to questions and support requests, evaluate early-access requests and discuss pilot scope. Information may also be needed to operate and secure the website, prevent abuse or security incidents and meet applicable legal obligations. The legal basis depends on the purpose, circumstances and applicable law; simply visiting the website does not constitute blanket consent to unrelated processing.
4. Service providers
We use Namecheap Private Email for our official mailbox; it may process correspondence information needed to provide that service. We use Netlify as the infrastructure and hosting provider for the information website. It may process technical request information and operational or security logs needed to serve and protect the website. Providers perform the necessary services under applicable arrangements. We do not sell enquiry information; disclosure may be required by law. We do not assume processing or storage is confined to Saudi Arabia; details depend on the actual service arrangements and applicable requirements.
5. Retention
We retain information only as long as reasonably necessary for the purpose for which it was collected, taking account of applicable legal requirements, security and dispute handling. Retention depends on the information type, purpose and continuing need, rather than one period for all data. Information is deleted or de-identified when no longer needed, subject to applicable legal limits and relevant backup cycles.
6. Your requests and rights
Email support@costmetra.com to request access, correction, deletion, objection or restriction where available under applicable law. Identify your request and provide enough information to locate the relevant correspondence without sending unnecessary sensitive data. We may need proportionate verification of your identity or authority and will explain applicable limits if a request cannot be fully fulfilled. You may also ask questions or contact the relevant authority as provided by applicable law.
7. International processing
Email or infrastructure providers may process information in jurisdictions different from yours. Such processing or transfers are subject to applicable legal requirements and safeguards for the circumstances. We do not promise that all information remains in Saudi Arabia or that no international transfers occur. Contact us with questions about the relevant processing arrangements.
8. Data minimization and security
Costmetra is designed with privacy, data minimization and applicable data protection requirements in mind. We limit requested information and access according to need. No transmission or storage method can guarantee absolute security; please do not send credentials or private documents before an appropriate channel is agreed. This description is not a compliance certification or regulatory approval.
9. Cookies and analytics
This version includes no visitor analytics, advertising trackers or non-essential cookies. Website pages do not set application cookies or store a visitor profile; the page URL determines your selected language. If new tools are introduced, the notice will be updated and applicable consent or other requirements addressed before activation.
10. Future platform and integrations
The authenticated Costmetra platform is separate from this information website. A future service or separately agreed pilot may process account information, logistics documents, shipment data, pricing references and audit findings under an appropriate scope and notice; this website does not collect them. Salla integration is under validation, and other connectors are planned. Any connection requires appropriate authorization and a clear data scope. These website pages do not send platform data to external AI services.
11. Updates
This notice may be updated to reflect actual changes to the website or relevant services. The latest update date appears on this page. Email support@costmetra.com with questions about privacy or processing arrangements.